Terms of service
The ground rules for booking through Blissriva — written to be readable, not buried in legal fog. Booking a trip with us means you accept these terms. Last updated January 2026.
Who you're dealing with
The legal bits, up front.
These terms cover services provided by Blissriva Limited, a company registered in Dunedin, New Zealand (NZBN 9429041234567), trading as "blissriva". We act as a travel agency: we plan itineraries and book third-party suppliers — lodges, transport, cruises, venues — on your behalf.
Important
The travel services themselves are delivered by independent suppliers under their own terms. We choose them carefully, but their house rules apply on the day.
Booking & payment
How money moves.
Quotes & deposits
Quotes are valid for 7 days and free. A booking is confirmed when we receive your 30% deposit — until then, availability isn't locked.
Balance
The remaining 70% is due 30 days before departure. Late payment can release held bookings — we'll always warn you first.
Pricing
All prices in NZD and include GST. If a supplier changes a rate before you deposit, we'll tell you — no silent repricing.
Payment methods
Card or NZ bank transfer. Cards are processed by a PCI-compliant provider — we don't store card numbers.
Changes & cancellations
The part everyone asks about.
- 30+ days out: full refund minus actual supplier cancellation costs — we show you the breakdown
- 14–30 days: free date change, or refund minus supplier costs and a 10% administration fee
- Under 14 days: supplier terms apply — some bookings become non-refundable, and we'll flag those before you pay
- Weather cancellations by suppliers are rebooked or refunded in full — we chase it for you
- If we cancel for reasons on our side, you get everything back. Full stop.
Travel insurance isn't included in our packages but is strongly recommended — especially for international visitors. We can suggest providers; the policy is between you and them.
Age-restricted bookings
Rules for venues with gaming floors.
Packages involving licensed gaming venues — casino hotel stays and event nights — are available only to guests aged 18 or over. Photo ID is required at entry to all gaming areas, and venues may refuse entry regardless of a confirmed booking.
We book accommodation, dining and event access — we don't take bets, extend credit or advise on gaming. If gambling stops being fun for you, free confidential help is at Gambling Helpline NZ (0800 654 655).
Liability, plainly
What we're responsible for and what we're not.
We take responsibility for the planning and booking work we do — if our mistake costs you money, we make it right. Suppliers are responsible for delivering their own services safely and lawfully; where a supplier fails, we'll help you pursue it, but their liability is theirs.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. These terms are governed by New Zealand law, and any disputes go to NZ courts.
Something unclear? Ask before you book
We'd rather explain a clause than argue it later. Also see the privacy policy and cookie policy.
Contact us